24/7 Support

FB8 Help Center — Everything You Need for Account, Payment & Gaming Support

Running into an issue? fb8's Help Center has detailed guides covering everything from opening an account to making withdrawals. Our support team is available 24/7, every day of the week.

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What are you looking for?

Browse the categories below or search for your question directly

Account Registration Deposit Withdrawals Bonus Password Reset KYC Verification Live Casino Betting Rules

Help Categories

Select the type of issue you're facing

Account

Registration, Login, Profile Updates & Security

Deposits & Withdrawals

Mobile Pay, Nagad, Rocket & Bank Transfer Guide

Bonuses & Offers

Welcome Bonus, Cashback & Referral Benefits

Game Support

Rules for Lottery, Casino & Betting Games

Security & KYC

Identity Verification, Two-Factor Security & Account Protection

Mobile App

App Download, Installation & Technical Issues

Responsible Gaming

Deposit Limits, Voluntary Breaks & Support Services

Claim Reward

Winnings, Lottery Payments & Dispute Resolution

Step-by-Step Guide

From Opening Your FB8 Account to Playing Your First Game

1
Register

Go to fb8.cash and click the "Register" button. Create your account with your mobile number, name, and password. The whole process takes just 2 minutes.

2
Verify Your Identity (KYC)

Upload a photo of your national ID or passport. Verification is typically completed within 24 hours. Withdrawals are not possible without completing KYC.

3
Add Funds to Your Wallet

Make a minimum deposit of ৳200 via Mobile Pay, Nagad, or Rocket. Your welcome bonus will be credited instantly once the deposit is confirmed.

4
Choose Your Game

Lottery, cricket betting, Live Casino, or slots — start with whatever you enjoy. Special guides are available for first-time players.

5
Withdraw Your Winnings

You can withdraw your winnings at any time via mobile banking. Payments are typically processed within 1–3 hours.

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FB8 Help Center — How Does It Work?

It's completely normal to have a lot of questions when you're new to an online gaming platform. How do I deposit? How do I claim a bonus? When will I receive my winnings? fb8's Help Center was built with exactly these questions in mind. You'll find not just answers, but step-by-step guides that even a first-time user can follow with ease.

Payment is the most common topic at fb8. Since mobile banking is the primary way most people in Bangladesh handle transactions, fb8 supports deposits and withdrawals via Mobile Pay, Nagad, and Rocket. The minimum deposit is ৳200, and KYC verification is required for all withdrawals.

Deposit & Withdrawal Timeframes

Mobile Pay/Nagad deposits: Instant. Withdrawal requests: Within 1–3 hours. Bank transfer: 1–2 business days. Maximum daily withdrawal limit: ৳50,000.

What to Do If You've Forgotten Your Password

On the login page, click "Forgot Password?" You'll receive an OTP on your registered mobile number — use it to set a new password. The whole process takes under 5 minutes. Keep in mind that fb8 staff will never ask for your password or OTP by phone or message. If you ever receive such a request, report it to support immediately.

Warning: FB8 will never ask for your password, OTP, or bank details over the phone or by message. Stay alert and protect yourself from fraud.

Frequently Asked Questions About Bonuses & Promotions

First-time depositors at fb8 can receive up to a 100% welcome bonus. The bonus comes with a 10x turnover requirement — meaning if you receive a ৳1,000 bonus, you'll need to place ৳10,000 in bets before withdrawing any bonus winnings. If the requirement isn't met, the bonus portion will be deducted at the time of withdrawal.

Regular players get reload bonuses and cashback offers every week. Refer a friend and you'll earn a referral bonus too. Full details on all promotions are available on the Bonus page.

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Why is KYC verification required?

Under Bangladesh's financial regulatory requirements, identity verification is mandatory on online payment platforms. Completing KYC on fb8 strengthens your account security, increases your withdrawal limits, and unlocks access to exclusive VIP offers. The process is straightforward — simply upload the front and back of your national ID along with a selfie.

Benefits of KYC Verification

Daily withdrawal limit increased from ৳50,000 up to ৳2,00,000. Exclusive VIP bonuses and priority support. Easier account recovery in the event of a hack.

Live Casino & Betting Support

If your internet connection drops during a Live Casino game, fb8's system automatically saves the game state. Once you reconnect, you can continue right from where you left off. However, if the connection drops while a bet is in progress and the game result has already been determined, that result will stand as final.

If a cricket match is abandoned due to rain, fb8's policy is to refund all bets in full or determine the result using the DLS method. Full details can be found on the Terms & Conditions page.

If you have a dispute regarding a transaction or game on fb8, report it within 72 hours via Live Chat or email. The support team will investigate and resolve the issue based on game server logs and transaction records, ensuring a fair and impartial outcome.

Quick Guide
  • How to Create an Account
  • How to Deposit via Mobile Pay
  • How to Withdraw via Nagad
  • KYC Upload Guide
  • How to Reset Your Password
  • How to Claim a Bonus
  • Lottery Ticket Purchasing Guide
  • Start Live Casino
Support Hours
Live Chat 24/7
Email Support Within 24 hours
Payment Support 24/7
KYC Verification Mon–Fri
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Contact Us Directly

Contact our support team for any issue you run into

Live Chat

The fastest way to get immediate help. Average response time: 2 minutes.

Now Online
Email Support

For detailed issues or to send documents, email us at: support@fb8.cash

Response within 24 hours
Telegram

Join FB8's official Telegram channel to receive updates and offers straight to your feed.

Quick Response
FAQ Section

Answers to the most common questions, right here. No waiting required.

Available Around the Clock

Frequently Asked Questions

Answers to the Most Frequently Asked Questions

All you need to open an account at FB8 is an active Bangladeshi mobile number, your full name, and a strong password. Registration is completely free and takes under 2 minutes. Note that KYC verification will be required later before you can make withdrawals.

Deposits made via Mobile Pay or Nagad are usually credited to your fb8 wallet instantly. Occasionally, high server load may cause a delay of 5–10 minutes. If your deposit hasn't arrived after 15 minutes, contact Live Chat with your transaction ID.

No, fb8 allows only one account per person. Creating multiple accounts using the same mobile number, national ID, or bank account is strictly prohibited. If detected, all associated accounts may be suspended and any funds held may be forfeited.

A minimum deposit of ৳500 is required to claim the welcome bonus. Your first deposit gets a 100% match — deposit ৳500 and receive an extra ৳500 in bonus funds. You must claim the bonus within 24 hours of making your deposit to activate it.

If you suspect your account has been compromised, contact us immediately via Live Chat or at support@fb8.cash. Our security team will temporarily freeze the account and launch an investigation. To stay protected, enable two-factor authentication (2FA) and use a strong password.

Yes, fb8 is built with a mobile-friendly design. It works smoothly in the browser on any Android or iOS device. There's also a dedicated fb8 mobile app that's faster and more convenient. For a download guide, visit the "Mobile App" section of the Help Center.

Withdrawal requests are typically processed within 1–3 hours. Requests submitted between 11 PM and 6 AM may be processed the next business day. Withdrawals will be held if your KYC verification is incomplete, so make sure to verify your identity in advance.

fb8 takes responsible gaming seriously. From your account settings, you can set daily or weekly deposit limits, take a voluntary break for a set period, or permanently close your account if needed. Visit the Responsible Gaming page for more information.
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